Encore Services

Encore Services include services that require more planning time from the Concierge and other Rockwood Staff, and do include a small nominal Encore Fee. The resident is responsible for the fees of service providers.

The Concierge can arrange for routine and emergency auto maintenance services and repairs for your personal automobile. Auto Maintenance Service Packages may be arranged monthly, annually or as needed.

The Concierge can arrange for Pet Care Services as needed for your pet including Vet Visits, Grooming, Walking, and Kennel Services.

Includes Setting up and Taking down

Catering by Hospitality Services (See the Concierge for our Catering Menu)

• in Your Apartment
  
• in the Thistle Tea Room
  
• in the Special Events Room

You and/or your family provide food and drink.
Use of Rockwood Kitchen–No Charge
Encore Service Fee–None

No Encore Concierge Fee

• Airline or Train Reservations
  
• Hotel Reservations
  
• Airport Transportation (Departure and Arrival)

• Massage
  
• Hair and Beauty
  
• Personal Trainer (in your apartment and/or in Rockwood Fitness Room)

The Concierge can arrange for Pick Up and Delivery of Prescriptions.

Arrange for Home Health, Companion or Live-In Services as needed in your apartment. You are free to select the Home Health, Companion or Live-In Services of your choice as outlined in the Residency Agreement. The Rockwood does have provider relationships and can recommend and assist in the coordination of services. See the Concierge for the Health and Wellness Coordination Packet.